THE EXTERIOR (E) ENGLISH FOR AUTOMOBILE INDUSTRY

 

ENGLISH FOR AUTOMOBILE INDUSTRY 2. THE EXTERIOR (E)

 

9. Work with a partner. Write a description of one of the processes below, using phrases from previous exercises and a dictionary to help you. Then read your description to another pair. Can they add anything to your description? a filling the tank with petrol b replacing a bulb in a car headlight c positioning and programming a memory seat d checking car tyre pressure e checking the oil level   10. Discuss these questions with a partner What problems do you have to deal with in your job? how do you solve them? What was the last problem you had to solve at work? Do you ever have problems with suppliers?   11. A manufacturer phones a supplier to complain about some headlights. Put the manufacturer’s lines (a-i) into the right place to complete the dialogue. What is the problem exactly? What do you think the cause of the problem could be? Manufacturer a I’m afraid there is. In our tests there’s been a much higher failure rate than is allowed in the contract. b Fine, thanks. Listen Alex, I’m calling about the headlights we received from you last week. c It’s around 5 per cent. And as you know, it should be under 1 per cent. d That’s really good of you Alex. It’ll be in my office until about 4 p.m. after that you can reach me on my mobile. e Hi, Alex. It’s chris Fraser here from Rover. f Thanks, Alex. Speak to you later. g Yes, It’s 0044 795 434 5381. h Sure. It’s A348. i Yes, that’s right.   Supplier   1   2   3 Uh huh. Is there a problem with the headlights?   4 Oh dear. I’m sorry to hear that. Can you tell me what the failure rate is exactly?   5 You’re right. That’s completely unacceptable. Could you give me the consignment number, please?   6 Got you. OK Chris, this is what I’m going to do. I’ll look into the problem straight away and will get back to you as soon as I can.   7 OK. I think I’ve got your mobile number, but can you give it to me again just in case?   8 Let me just read that back to you. 0044 795 434 5381 – is that right?   9 Great. OK Chris, like I said. I’ll call you as soon as I know something.   Now listen to the recording to check your answers. CLICK HERE TO DOWNLOAD AUDIO  CLICK HERE TO DOWNLOAD TRANSCRIPT    12. Find phrases in the dialogues which mean the same as the phrases below. 1 How are you? 2 The reason I’m calling ….. 3 Can I have it again ….. 4 Can I just repeat that? 5 You can contact me later on ….. 6 I’ll ring you when I have more information. 7 We’ll be in touch later.

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