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CAMBRIDGE PREPARATION FOR THE TOEFL®
IBT TEST
DIAGNOSTIC TEST (PART 6)
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LISTENING SECTION
Directions
This section
measures your ability to understand conversations and lectures in English.
You will hear each conversation or lecture only one time. After each
conversation or lecture, you will answer some questions about it.
The questions
typically ask about the main idea and supporting details. Some questions ask
about a speaker’s purpose or attitude. Answer the questions based on what
is stated or implied by the speakers.
You may take
notes while you listen, you may use your notes to help you answer the
questions. Your notes will be scored.
In some
questions, you will see this icon:  this means that you will hear,
but not see, part of the question.
Some questions
have special directions. These directions appear in a gray box.
Most
questions are worth one point. A question worth more than one point will
have special instructions indicating how many points you can receive.
You will have
20 minutes to answer the questions in this section.
Now get ready
to listen. You may take notes.
START ►
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Questions 12-17
Listen to a part of a discussion in a business correspondence class.
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12
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What is the discussion mainly about?
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A
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The procedures for sending e-mail messages in the business world
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B
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The
etiquette to use when writing a formal business letter
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C
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The reasons for using e-mails instead of formal letters
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D
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The types
of e-mails used in the business world
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13
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Listen again to part of the discussion. Then answer the question.
Why does the professor say this: 
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A
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To avoid an argument between the students who have differing
opinions
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B
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To imply
that different businesses deal with mail differently
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C
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To bring up a different situation that may have to be dealt with in
business
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D
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To
indicate that most businesses have to make policy changes
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14
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What can be inferred about the students?
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A
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They have come to an agreement about internal e-mail use.
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B
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They are
both experienced in using e-mail techniques.
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C
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They frequently get annoyed with each other's way of doing things.
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D
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They are
in disagreement with the professor's solutions.
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15
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Listen again to part of the discussion. Then answer the question.
Why does the professor ask this:
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A
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She wants to go back to a previous lesson.
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B
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She is
leading the students to a different solution to the problem.
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C
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She thinks that the students have forgotten an essential part of
communication.
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D
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She is
highlighting points that the students must learn for a test.
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16
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According to the discussion, which way both protects customer
identity and promotes customer personalization?
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A
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Sending the customers a group message
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B
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Writing to
the customers individually
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C
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Using the blind copy feature
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D
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Putting
all the addresses into the receiver box
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17
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Which of the following are valid points about messages sent to a
group address instead of individual addresses?
Choose 2 answers.
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A
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The customer's identity is protected.
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B
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Individual
addresses are hidden.
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C
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The message appears personal.
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D
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The
address takes a long time to type.
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ANSWER KEYS AND EXPLANATION
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