Unit 7. Serving Techniques (D) Flash on English for Cooking, Catering and Reception

 

Flash on English for Cooking, Catering and Reception Unit 7. Serving Techniques (D)

 

13 Track 13 Complete the text about presenting the bill with the following words. Then listen and check your answers. bill centre coats course customer diners eating evening goodbye host personal right table tip     You should never keep a (1) ___________ customer waiting for the (2) ___________, but either present it to them straight after the last (3) ___________ is served, or as soon as customers finish (4) ___________. You should always take the bill to the (5) ___________ in a bill cover and place it to the (6) ___________ of the host or at the (7) ___________ of the table if you don't know who the (8) ___________ is. Always ask if customers need anything else. Never show you expect a (9) ___________ nor look disappointed if you don't get one. Always thank the (10) ___________ for their custom. As they are leaving, offer to get their (11) ___________, wish them a pleasant (12) ___________ and tell them you look forward to seeing them again. Try to change the way in which you say (13) ___________ to each customer to make it seem more (14) ___________.   14 Track 14 Read the dialogue below between a customer and a waiter and complete the waiter's responses. Then listen and check your answers. Certainly. Please check the amount and enter your pin number, please. Would you like anything else? Goodbye now. I hope you have a pleasant evening and we see you again soon. How would you like to pay? I'll get your coat. Here it is. This is your copy of the receipt and your card. Here’s your bill, Sir.     Waiter: (1) Here's your bill, Sir. Customer: Thank you. Waiter: (2) _______________________________________ Customer: No, thank you. Waiter: (3) _______________________________________ Customer: By card, please. Waiter: (4) _______________________________________ Customer: Here you are. [Giving the machine back to waiter] Waiter: (5) _______________________________________ Customer: Thank you . Waiter: (6) _______________________________________ Customer: Thank you. Waiter: (7) _______________________________________ Customer: Goodbye.   15 Work in pairs. Role play a conversation between a customer and a waiter. Take turns to play each role. Use listening exercises 13 and 14 to help you. Waiter: Here's your bill, Madam. Customer: Thank you.   Waiter: How would you like to pay? Customer: In cash please.

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