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Flash on English for Cooking, Catering and
Reception
Unit 11. Problems and Complaints (D)
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10
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Imagine you went to the Roebuck Restaurant and
had a bad experience. Complete this feedback form.
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The
Roebuck Restaurant Feedback Form
Tick the
appropriate box
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11
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Read this email you received from the manager of
the Roebuck Restaurant in response to your feedback form and write a reply.
Use the information in exercise 10 and the rest of the unit to help you.
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Subject: feedback form
Dear Customer,
I'm sorry to hear that you didn't enjoy your
recent visit to our restaurant. It would be very helpful if you could explain
your complaint to me in an email and tell me how you would like me to
resolve this problem. We greatly value all our customers and would hate
to lose you. I look forward to hearing from you as soon as possible.
Kind regards
Zoe Rees
Food and Beverage Manager
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