Flash on English for Cooking, Catering and
Reception
Unit 10. At the Reception (C)
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7
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Match these hotel services and amenities with
the pictures.
1
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F
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24-hour laundry service
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2
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fitness facilities
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3
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safe deposit
box
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4
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spa and health club
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5
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valet parking
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6
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welcome hamper
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8
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Read the Britannia Hotel service and amenities
brochure and put a tick next to which ones it offers from the list in
exercise 7.
Hotel amenities
for
your health and well-being
• spa and health club
• indoor swimming pool
• fitness facilities
For
your business needs
• multiple small meeting rooms
• multiple conference/meeting rooms
• banquet facilities
• computer rental
• audio-visual equipment
• secretarial services
For
your comfort, safety and convenience
• valet parking
• 24-hour front desk
• security guard
• complimentary newspapers in lobby
• multilingual staff
• foreign exchange
• lift: to all floors
• tour/ticket assistance
• luggage storage
For
your catering needs
• two restaurants in hotel
• lounge bar
• coffee bar
• rooftop terrace bar
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Rootn
atnenities
24-hour laundry service
24-hour room service
air conditioning
electronic pass/keys
free high speed wi-fi internet access
direct-dial phone
voice mail
wake-up service and alarm clock
study desk
rooms for guests with disabilities
family rooms with cribs available
in-room childcare (surcharge)
pets can stay on request (surcharge)
daily housekeeping
extra towels/bedding in room
iron/ ironing board
complimentary toiletries
hair dryer
complimentary sewing kit
shower/tub combination
makeup/shaving mirror
in-room safe deposit box
mini-bar with cold beverages and snacks
satellite television service
*Please note that this hotel is non-smoking.
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9
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Read the brochure again and answer these
questions about the Hotel Britannia.
1
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Which services are available for
business guests?
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2
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How many restaurants does the Hotel Britannia have?
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3
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Which
services must you pay extra for?
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4
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What can you do in your room?
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