Unit 10. At the Reception (D) Flash on English for Cooking, Catering and Reception

 

Flash on English for Cooking, Catering and Reception Unit 10. At the Reception (D)

 

10 Track 18 Listen to the telephone conversation between a guest and a receptionist about where facilities are located in the Hotel Britannia and write the floor number next to each one. 1 fitness facilities _____ 3rd floor _____ 2 swimming pool ____________________ 3 coffee bar ____________________ 4 terrace bar ____________________ 5 buffet service restaurant ____________________ 6 El la carte restaurant ____________________ 7 lounge bar ____________________   11 Work in pairs. Take turns to role play similar telephone conversations, asking for directions to the facilities in the Hotel Britannia. Use the brochure in exercise 8, the conversation in exercise 10 and the following expressions to help you. Can I help you? I'd like to... Can/Could you tell me where...? Thank you. That's very helpful/kind. It's on the...floor, near/behind/next to... You're welcome. A: Hello, reception. Can I help you? B: Could you tell me where the...?   12 Track 19 Complete the conversation below between a receptionist and a customer checking out. Then listen and check your answers. can I pay by debit card could you book me a ta xi to the station, please I'd like a receipt, please I’d like to check out, please thank you very much     Customer: (1) Hi! I'd like to check out, please. Receptionist: Just a moment and I’ll get your bill. Here you are, Sir. Please check it. Customer: Yes, that seems OK. (2) _______________? Receptionist: Yes, of course. Customer: (3) _______________. Receptionist: Certainly. Here it is. Is there anything else I can help you with? Customer: (5) _______________? Receptionist: Your taxi is here, Sir. Have a pleasant trip. Customer: (5) _______________. Goodbye. Receptionist: Goodbye Sir. We hope to see you here again soon.

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