QUALITY AND PEOPLE BUSINESS VOCABULARY IN USE (ADVANCED)

 

BUSINESS VOCABULARY IN USE (ADVANCED) 13. QUALITY AND PEOPLE

 

A Investors in people These are models and frameworks that emphasize the human dimension in improving quality. Investors in People is a framework developed in the UK. It sets a level of good practice for training and development of people to achieve business goals. The Investors in People Standard is based on four key principles: a. Commitment to invest in people to achieve business goals B The EFQM Excellence Model The EFQM Excellence Model was developed by the European Foundation for Quality Management, a non-profit organization set up by leading European companies to ‘help European businesses make better products and deliver improved services through the effective use of leading edge management practice’. In this model, people are very much part of the wider quality picture. It refers to company stakeholders, who are not only its employees, shareholders and customers but also the community as a whole.   EXERCISES 13.1 A firm decided to introduce Investors in People principles. Look at the reports from the management and match them to the four principles in A opposite. (There are two statements relating to each principle.) 1 We’ve set up a committee of managers to work on the planning of skills development for individuals and teams in their departments. 5 They asked groups of employees to contribute ideas on ways of improving their skills. 2 We’ve announced in the internal company newspaper that we are going to apply the principles. 6 I’ve asked all our managers to report verbally on the progress of their employees in working towards the goals. 13.2 Match the two parts of the descriptions below relating to the EFQM Excellence model in B opposite. (The numbers on the left relate to those in the model.) 1 manage their people at all levels in order to a fully satisfy and generate increasing value for customers and other stakeholders. 2 develop a stakeholder focused strategy which takes account of the market in order to b support policy and strategy

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