QUALITY STANDARDS BUSINESS VOCABULARY IN USE (ADVANCED)

 

BUSINESS VOCABULARY IN USE (ADVANCED) 11. QUALITY STANDARDS

 

A Standards and certification The International Organization for Standardization is based in Geneva. It is a network of national standards institutes from over 145 countries working in partnership with international organizations, governments, industry, business and consumer representatives. Note: Singular, criterion, plural: criteria B ISO 9000 The 2000 version of the ISO 9000 standards put particular importance on: a. the role of top management in setting policies for quality Top managers have to be seen to be involved in quality issues, not leaving this to middle management b. statutory and regulatory requirements – for example, the car industry has to pay particular attention to safety and environmental laws and standards in relation to the components that they use c. measurable objectives – we have to be able to measure quality and by how much it is improving. EXERCISES 11.1 Complete the table with words from A opposite. Put a stress mark in front of the stressed syllable in each word. (The first one has been done for you) Now complete each sentence (1-3) with the correct for of the word from the table with the same number. 1. ISO ___________ will give us more credibility with our clients and so we’ve asked to be ___________ by them. 2. They told us to bring in ISO-approved consultants to check our operations and make our ___________ through them. 3. Now we can put the ISO 9000 logo on all our literature. We’ve ___________ all our documentation so that it’s clearly visible. Our clients feel reassured – in fact, they love it! 11.2 Look at these examples of work on quality at a company producing car components. Match each one to an aspect of quality (a-g) in B opposite. 1. All the people in the call centre were sent on a course to develop their sense of team work, and this increased sales by 15 per cent. 2. The senior managers invited a well-known quality expert to do a consultancy project on production quality. 3. The production manager looked at the latest regulations on a car safety on a government Ministry of Transport website.

ANSWER KEY