Monday, 20 April 2020

14. Letters CHECK YOUR ENGLISH VOCABULARY FOR BUSINESS AND ADMINISTRATION


CHECK YOUR ENGLISH VOCABULARY FOR BUSINESS AND ADMINISTRATION
14. Letters

On the next three pages you will see extracts from 11 different types of letter. Look at each extract carefully, then match it with one of the letter types from the list in the box below. Underline the key words or phrases which helped you to decide. Each type of letter can be matched with 5 extracts, and the sentences for each letter are in the same order as they would appear in real letters. There are 5 extracts that do not match any of the letter types.

Letter of apology
Letter of introduction/ application
Invitation to interview
Letter of reference
Letter of rejection
Letter of appointment
Letter of resignation
Written warning
Letter of dismissal
Acknowledgement of resignation
Letter of complaint


1
Following the disciplinary interview which you attended on 12 June, I am writing to confirm the decision taken that you will be given a written reprimand under our Disciplinary Procedure.
2
Following your interview and our conversation yesterday, this letter is to confirm your post as Production Manager commencing 2 October.
3
Thank you for your application for the post of Production Manager at Graffix plc.
4
On 7 May, following persistent neglect of duties on your part, you were given a written warning in accordance with the Company's Disciplinary Procedure.
5
Thank you for your letter of 2 October detailing your recent unpleasant incident in our Witney branch.
6
I would like to apply for the post of Customer Relations Manager advertised in yesterday's Guardian.
7
I have known Jan Kelly since she started working with the company in 1999.
8
This will be placed in your personal record file, but will be disregarded for disciplinary purposes after a period of six months, provided your conduct reaches a satisfactory level.
9
This letter and the attached terms and conditions form the basis of your contract of employment.
10
As I told you yesterday, I have decided to hand in my notice, and this letter is to inform you of my decision to leave the company.
11
Thank you for your letter of 19 October telling us of your intention to leave the company.
12
In a letter of 18 June, you were advised that unless your conduct improved, you would be dismissed from your post.
13
Thank you for attending our interview sessions last week.
14
We are naturally most sorry that you should be leaving us, but I understand your reasons for doing so.
15
I am writing to express my dissatisfaction with the delay in your delivery of some products we ordered last month.
16
She came to work for this company as a Trainee in the production department, and rapidly moved up the scale to become Deputy Production Manager three years ago.
17
We would like you to come for a preliminary interview with our Production Director, James Mills.
18
As you can see from the attached printout of the order form, we placed this order via your website 2 weeks ago, on 13 January.
19
We notice from our records that Invoice SB/1097 has not been paid, and we would be grateful if you could settle it within 7 days.
20
I would like to reserve a single room (preferably on an upper floor) from 23 – 31 May inclusive.
21
We have spoken to the member of staff in question, and he has assured us that he was acting in accordance with company policy.
22
I am currently working as a customer care assistant for Pants2U, one of the country's biggest Internet suppliers of men's clothing, where I deal primarily with on-line customer queries.
23
I am delighted that you will be coming to work for us.
24
The notice period indicated in my contract of employment is six weeks, but you agreed during our conversation that in my case this could be reduced to four.
25
The nature of the unsatisfactory conduct was your continual lateness, persistent absenteeism, and neglect of duties on the shop floor.
26
We expect to see an improvement in your punctuality and attendance, and a more professional approach to your work by 30 June.
27
At the disciplinary hearing held on 16 October, it was decided that your performance was still unsatisfactory, and you had shown no inclination to improve.
28
Your terms and conditions clearly state that orders are processed, packed and sent on the same day, but so far we have received nothing.
29
I am sure you will find a very pleasant working environment here, and we look forward to welcoming you as a member of our team on 2 October.
30
The company you are joining has an excellent reputation, and I am sure you will be as happy there as you have been with us.
31
We would be grateful if you could send us a copy of your current catalogue and price list.
32
As I explained to you, I have been very happy working here, and shall be leaving with many regrets.
33
Unfortunately, on this occasion, I regret to tell you that your application has been unsuccessful.
34
These will be held at our Banbury office on 29 and 30 August, and should last about 30 minutes.
35
However, we take customer complaints very seriously, and I can assure you that we will look into this matter further.
36
I have however been offered a post at a substantially higher salary with another company.
37
She is a very able manager, and is particularly keen on keeping up to date with new technology.
38
You are clearly very well-motivated and have some excellent ideas, but the panel felt that overall you lacked sufficient experience.
39
I have forwarded your letter to our head office, and I will keep you informed as to any action that will be taken.
40
On behalf of Rosewain Ltd, I would like to apologise most sincerely, and hope that your experience does not put you off using our stores.
41
I would be grateful if you could call me to arrange a suitable time on one of those days.
42
I am therefore writing to confirm the decision that you will be dismissed, and that your last day of service with the company will be 2 November.
43
She has always worked well with other members of staff, has always been on time and has rarely missed work through illness.
44
This is in spite of several phone calls and emails to your office, and in spite of your repeated promises of immediate action.
45
I have noted that your last day of service with us will be 23 November, and I have passed this information to the HR Department to deal with.
46
However, I am now looking for a position with more responsibility, and one which allows me to work with customers face to face.
47
As requested, I enclose a recent CV outlining my qualifications and experience.
48
On behalf of NX Operations, I would like to wish you all the best in your search for a suitable position.
49
We will be sorry to see her leave, but I know that she is looking for a more challenging position.
50
Thank you for your letter of 15 April. We are pleased to enclose this year's catalogue and our current price list.
51
Thank you once again for the interest you have shown in our company.
52
If you have any special needs, especially concerning access, please let me know in advance.
53
Therefore, unless the goods are with us within 48 hours, we will have no option but to cancel our order and look elsewhere.
54
You have the right to appeal against this decision to the Production Director within seven days of receiving this letter of dismissal, in writing, giving your reasons.
55
Furthermore, as the prospects of further advancement are greater, I felt that this was an offer I felt I simply could not turn down.
56
If you would like any more information regarding my current position, or previous experience, please do not hesitate to contact me.
57
From your website brochure, please supply the following items:10x8756/Ba and 15x9444/Aa. Please deliver with an invoice in triplicate to the following address:
58
On a personal level, I shall be particularly sorry to see you go; you have been an excellent manager, and I hope you will keep in touch.
59
In the meantime, if you have any queries about your new post, please do not hesitate to call me on extension 2340.
60
The likely consequence of insufficient improvement is dismissal.

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