TROUBLESHOOTING PROFESSIONAL ENGLISH IN USE FOR ICT

 

PROFESSIONAL ENGLISH IN USE FOR ICT 40.TROUBLESHOOTING

 

A Troubleshooting and help desks Sally Harrison is a help desk technician. She works at a help desk, a computer support centre where people phone for help with their computer problems ‘In my job I have to talk to the computer user to find the source of a problem and try to fix it on the phone. We offer computer assistance for all types of problems. Some people prefer to use the word debugging when we solve programming errors and use troubleshooting when we solve problems encountered while using information technology tools. B Describing the problem People ask the help desk technician for help with problems like these. 1. ‘My printer is producing fuzzy, not clear, printouts.’ 2. ‘I get a lot of error messages. Some of my files won’t open. They’re corrupted, damaged.’ 3. ‘The monitor flickers, the image is unsteady.’ C Making guesses and giving advice Help desk technicians have to sort out the different reasons for the problem and suggest ways to fix it. Look at some of the expressions that can be used. EXERCISES 40.1 Complete these sentences with words from A opposite. 1. Your computer may have a virus if it has symptoms like these: Windows won’t start and an _________ _________ tell you that it’s because important files are missing. An unfamiliar message pops up in a _________ _________. The message is usually unrelated to programs you’re running or ask for confidential information such as passwords. 40,2 Match the pieces of advice (a-i) with the problems (1-9) in B opposite. a. Haven’t you got any antivirus software installed? If I were you, I’d try a free online scan. b. Why don’t you reset the refresh rate of your monitor? c. You may have made a mistake while typing your password. You can’t access a website if you aren’t recognized as a guest. Try typing it again. 40.3 Here are some preventative tips to stop disasters before they start. Complete the text with words from C opposite. ·       Your PC has a mortal enemy: heat. Since the most common cause of overheating is dirt, you should ensure that your CPU (1) ______ ______ doesn’t become clogged by cleaning it with compressed air.

ANSWER KEY.1